FAQ

Contact us today by email or by phone (610.323.9800) to schedule a complimentary in-home care consultation.  Usually initial assessments can be done within 24 hours.

Outside of normal business hours, a member of our leadership team is always on call. This person is trained and has clinical experience. We are proud to have a strong team of leaders that ensure our continued success at any time of day or night.

Nurse Partners’ goal is for carepartners to be available to start within 24 hours, and often within the same day the client is referred. The initiation of services includes a comprehensive clinical assessment conducted by a nurse. Then a plan of care is established and written for review.  This plan of care is updated as needs change.

NursePartners is dedicated to providing peace of mind for you and your family. Below is a listing of typical in-home services. Our specialized approach to care includes a unique treatment plan – services can be added or modified as needs change. We strive for exceptional care, forming interactive, trusting relationships with our clients.

We offer:

  • Companionship
  • Home exercise programs
  • Meal preparation
  • Bathing, grooming, and hygiene
  • Mobility assistance
  • Transferring and positioning
  • Feeding / diet monitoring
  • Toileting and incontinence care
  • Light housekeeping
  • Errands and shopping
  • Medication reminder
  • Incidental transportation

Learn more about Home Care

Our commitment to delivering quality care is not only our specialty, but our passion. We adhere to the highest standards of hiring health professionals. Your team will consist of carepartners that are fully credentialed, experienced, and dedicated to 24/7 care.

All of our carepartners are bonded, screened, insured, and have clean backgrounds. You can rest assured that your loved one will be safe in our care. Each applicant participates in a behavioral interview, competency testing, skill matching, and orientation.

After a care consultation and assessment, we’ll work to match a experienced carepartner to fit your preferences, including personality, communication, behavioral styles, and skill set.  We advise clients to allow a relationship time to develop, but are happy to introduce another carepartner if it is not a perfect match.

We only hire Certified Nursing Assistants (CNAs), not home health aides. Each CNA is carefully tested for experience, compassion, and expertise. The comprehensive clinical assessment and matching system enables NursePartners to match qualified carepartners to fit your preferences.

NursePartners’ also requires one year of experience in the long-term care setting. Our unique orientation process provides highly-experienced personnel to excel in customer care, including:

  • Daily care considerations
  • Observation, assessment and communication of resident status
  • Disease and condition management
  • Rehabilitation / restorative nursing
  • Positive Approach™ to Care by Teepa Snow

Our commitment is to the needs of the client.  At NursePartners, we connect before providing care.  A permanent care team is crucial for the development of a successful connection.

A four-hour assignment per day, twice a week, is our minimum for clients living within Philadelphia County and eastern Delaware and Montgomery Counties, east of Route 476.  We can also service clients living in the area north of Philadelphia County, east of Route 309, south of Route 276 and west of Route 1 (Lincoln Highway).  Below is an image and link to this geography.

Philadelphia dementia care, Delaware County dementia care, Philadelphia best home care
New clients living within the blue lines have a minimum assignment length of four hours, twice a week. Clients living outside of the blue lines have a minimum assignment length of six hours, twice a week, given that they live in Chester, Delaware, and Montgomery Counties.This is a link to the map in more detail.

We service other areas of Chester, Delaware, and Montgomery Counties, however, our minimum assignment length in these areas is six hours, twice a week.

 

Yes. Services are available 24 hours, 7 days a week, 365 days a year.  We support some clients around the clock in their homes, assisted living communities, and nursing homes.

We believe quality of care is directly related to consistency of care. Depending on the hours and days you request, our goal is for each client to have a permanent team of carepartners.  Best results are obtained when both at least one primary and relief carepartner are introduced to the client.  Each carepartner can work up to 40 hours per week, unless overtime is approved by client.

No, NursePartners is not a Medicare agency. We are a licensed by the Pennsylvania Department of Health as a home care agency facility.

Yes. We accept assignment of benefits from an insurer. The remaining balance for care that is not covered by the insurer will be billed directly to you. We help you activate your claim with your insurance policy. We then can help you with your monthly processing.

Absolutely, home is where the heart is!  We provide services to wherever the client calls home. We work in private residences, assisted living facilities, and nursing homes. We are delighted to work with our clients in a variety of settings.  In facilities, we work seamlessly with other care providers and help advocate for your loved one.

We identify and acclimate both a permanent and relief carepartner to help your loved one. In the event of a call-out or request for time off, we will rely on your relief caregiver.

Our carepartners are dedicated to improving quality of life. By keeping a daily record of everything from mood behaviors, health complications to daily activities, we can begin to understand what factors contribute to positive moods and overall happiness.