All Home Care Clients are Entitled to a Bill of Rights

 

Our traditional home care clients are entitled to a basic list of rights, which we call the “Bill of Rights”.  We keep these in mind throughout the entire process, from meeting the client, forming the care team, and through supporting them throughout the length of service.

  1. Know his/her rights.
  2. Choose the home car agency that will provider their care.
  3. Receive competent care without regard to race, creed, color, age, gender, sexual orientation, or national origin.
  4. A personal and written care plan and participation in decisions affecting their care.
  5. Receive services with reasonable accommodations of individual needs and preferences.
  6. Be treated with respect, consideration, and kindness.
  7. Be served by dependable and responsible caregivers.
  8. Enjoy confidentiality regarding all medical, financial, and personal information.
  9. Be free of physical, verbal, emotional, and sexual abuse from anyone, including caregivers.
  10. Request caregiver replacements when necessary.
  11. Contact the agency twenty-four hours a day, seven days per week.
  12. Receive services as contracted and given an explanation of all changes.
  13. Voice complaints, have them reviewed, and resolved without an interruption in service.
  14. Receive referrals to other health care providers if the service is denied based upon the ability to pay.
  15. Refuse any treatment or service.
  16. Entitled to privacy, modesty, and security.
  17. Have their property respected.

If the client is living with dementia, they are entitled to the rights above, in additional to a few more which are worth enumerating.

  1. To be informed of their diagnosis.
  2. To have appropriate, ongoing medical care.
  3. To be productive in work and play.
  4. To have expressed feelings taken seriously.
  5. To be free from psychotropic medications if at all possible.
  6. To live in a safe, structured, and predictable environment.
  7. To enjoy meaningful activities to fill each day.
  8. To be out-of-doors on a regular basis.
  9. To have physical contact including hugging, caressing, and handholding.
  10. To be with persons who know one’s life story, including cultural and religious traditions.
  11. To be cared for by individuals well-trained in dementia care

 

Home Care Services for Your Loved One - Nurse Partners

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